We are looking for an enthusiastic and resourceful Customer Success Specialist to nurture and maintain long-term relationships with our merchants and partners. This is a phenomenal opportunity to join one of the most impactful and prupose-driven FinTech companies of the MENAP region.
Required Skills:
- Be a business advisor and the main point of contact to a merchant’s pre, during, and post-integration process.
- You will act as the voice of our product and ambassador of our brand, delivering expertise and guidance to our merchants.
- Creating merchant-specific account development plans
- Building high touch, consultative and decisive alliances with our merchants through regular and open communications
- Analyze merchant’s performance and provide recommendations to improve the payment flow /revenue
- Delivering expertise, education, and guidance to merchants to craft and complete a comprehensive, global payments strategy.
- Tracking merchant project results and ensuring merchant activities are updated within Salesforce
- Understanding the intricacies of our products, services, and partner networks thoroughly to demonstrate as needed to meet our merchants’ needs
- Collaborating with various teams (e.g., Sales, Legal, Integration, Support) across the company to ensure a first-class merchant experience
- Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels
- Sharing ideas and feedback on local trends, including competitor insights, customer needs, sales, product, and marketing information
- Take a proactive approach on customer service items and problem-solving
Perks:
- Facility to work from home full time-Great Work-life balance
- Sense of contribution towards society and contributing to the nobel causes
- Excellent pay for the deserving candidates
- Flexible working hours so you can work when you’re most productive
In return, you’ll gain the chance to jump on and shape a regional rocketship from an early stage. We are based in Dubai, UAE and welcome remote team members (non-client facing) from across the planet. We hope that you’ll be interested in joining us (a team of change-makers)!